Dispute resolution

Our commitment

Resolution procedure

At Electric Future, we are committed to addressing concerns and resolving disputes promptly and effectively. Our dispute resolution process prioritises fairness, transparency and responsiveness, ensuring every issue is handled with integrity and respect. We strive for early resolution at first contact to prevent escalation and view each concern as an opportunity to improve our services. By keeping you informed throughout the process and implementing proactive measures, we aim to deliver a seamless and supportive experience for all stakeholders.

Contact Electric Future

Please contact us using the form to raise any concern you have about our service or products.
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Contacts Outside
Electric Future

If you are unsatisfied with the resolution provided by Electric Future, consider contacting the relevant organisations.

Service Complaint
Australian Competition & Consumer Commission 1300 302 502

‍Complaint
Victoria: Consumer Affairs 131 450
New South Wales: NSW Fair Trading 13 32 20
South Australia: Consumer & Business Services 131 882

Complaints around conduct within the state-based schemes
Victoria: ESC for VEU 03 9032 1300 or 1300 664 969 or form  veu@esc.vic.gov.au
New South Wales: ESS 02 9290 8452 or ESS_Compliance@ipart.nsw.gov.au
IPART 02 9290 8400 or ipart@ipart.nsw.gov.au
South Australia: ESCOSA for REPS 08 8463 4444 or escosa@escosa.sa.gov.au